JSMA feedback

Overview

What can JSMA feedback do for me?

Using the JSMA feedback you can access customer feedback for further utilization

Index

Usage

UsersApi.prototype.doSubmitFeedback = function ()
{
  var result = {
    status : "OK"
  };
    
  var feedback = request.parameter("feedback");
    
  var portal = portals.current;
    
  var orderId = feedback.orderId;
    
  var order = orders.findById(orderId);
    
  [...]
    
  var feedbackEntry = feedbacks.create(feedback.message, feedback.email, (new Date()).toJSON(), feedback.lastName, feedback.firstName, feedback.gender, feedback.phone, portal.id, orderId);    
  var mailTemplateBodyName = portal.get("rhino.users.feedbackConfirmationMailBody");  
  var mailTemplateSubjectName = portal.get("rhino.users.feedbackConfirmationMailSubject");  
  var mailServiceTemplateBodyName = portal.get("rhino.users.feedbackServiceMailBody");    
  var mailSender = portal.get("service.mail");  
  var mailSenderName = portal.get("service.mailSender");  
  var mailTemplateBody = contents.findByName(mailTemplateBodyName);  
  var mailTemplateSubject = contents.findByName(mailTemplateSubjectName);  
  var mailServiceTemplateBody = contents.findByName(mailServiceTemplateBodyName);  
    
  var recipient = feedback.recipient || mailSender;
  
  //send feedback confirmation mail
  if (mailTemplateBody !== null &&
    mailTemplateSubject !== null &&
    mailServiceTemplateBody !== null)
  {
    setCurrentFeedbackForRequest(feedbackEntry);
    
    //send mail to customer
    mail.send(feedback.email, mailTemplateSubject.content, mailTemplateBody.content, mailSenderName, mailSender, null, portal);
      
    //send mail to service
    mail.send(recipient, mailTemplateSubject.content, mailTemplateBody.content + mailServiceTemplateBody.content, mailSenderName, mailSender, null, portal);
      
    //update order history
    if (order) {
      order.addHistoryEntry(mailTemplateBody.content + mailServiceTemplateBody.content);
    }
      
    setCurrentFeedbackForRequest(null);
  }
    
  result.feedbackId = feedbackEntry.id;

  return result;
};

Methods

The JSMA feedback provides the following methods:

date feedback.date

Returns the date of submission of a feedback

Example

var feedbackDate =  feedback.date;

string feedback.email

Returns the e-mail address used to submit a feedback

Example

var feedbackEmail = feedback.email;

string feedback.firstName

Returns the first name used to submit a feedback

Example

var feedbackFirstName = feedback.firstName;

string feedback.message

Returns the message field of a submitted feedback

Example

var feedbackMessage = feedback.message;

string feedback.lastName

Returns the last name used to submit a feedback

Example

var feedbackLastName = feedback.lastName;

int feedback.orderId

Returns the order id associated with the feedback

Example

var feedbackOrderId = feedback.orderId;

string feedback.phone

Returns the phone number of a submitted feedback

Example

var feedbackPhone = feedback.phone);

portal feedback.portal

Returns the portal a feedback has been submitted in

Example

var feedbackPortal = feedback.portal;

int feedback.portalId

Returns the ID of the portal a feedback has been submitted in

Example

var feedbackPortalId = feedback.portalId;

string feedback.salutation

Returns the salutation of a submitted feedback

Example

var feedbackSaluation = feedback.salutation;